How to Buy: Frequently Asked Questions

Have questions about buying troofleet? We have answers.

  1. Where can I buy troofleet?
  2. How is troofleet priced?
  3. How intensively can I track my assets?
  4. Are there options I can use only as I need them?
  5. Can I lease the hardware devices?
  6. If I have an issue, who can I call?
  7. What's involved in setting up troofleet?

 

Q. Where can I buy troofleet?
A. troofleet is available via our dealer network throughout North America. Use the Find a Dealer page to locate the best reseller for you. You can Contact Us to have a troo salesperson get directly in touch with you.

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Q. How is troofleet priced?
A. The main pricing factors are the length of subscription (monthly, 1, 2 or 3-year term) and how frequently asset location is being reported. Our price-per-vehicle cost is competitive for even small and mid-size fleets.

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Q. How intensively can I track my assets?
A. Our solution is designed to use minimal airtime, saving you money. Our base monitoring gives you a GPS location point only once a day, though you can choose to track it every 2 minutes or even track it every 30 seconds. You can upgrade how often you track your vehicle at any time.

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Q. Are there options I can use only as I need them?
A. Yes, our on-demand services allow you to instantly track your vehicle more closely. These services include:

  • Location now – find out where a vehicle is regardless of its regular reporting schedule
  • Mobile access – login to the application via a browser-based phone
  • Ignition immobilizer – lets you remotely turn the vehicle off
  • Stolen vehicle recovery – set the device to report its location very frequently so that responders can rapidly home in on its location.

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Q. Can I lease the hardware devices?
A. Yes, we will be pleased to provide pricing for this on request.

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Q. If I have an issue, who can I call?
A. If you purchased troofleet through a dealer, please contact them for support. Only those who purchased directly from troo may contact customer support which offers service during business hours in North America.

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Q. What's involved in setting up troofleet?

  1. Purchase troofleet by specifying a Service Plan and a hardware device.
  2. Have device installed by an authorized installer.
  3. Use the troofleet login credentials sent to you to start tracking your vehicles.

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